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In the last couple years, particularly following the COVID era, more and more Australians are turning to online GP consultations for fast, affordable, and flexible access to healthcare. Be it a script refill, health scare, or online medical certificate, online doctor appointments are becoming the norm and rightly so.
But the big question for many patients remains:
“How much does an online consultation actually cost in Australia?”
Whether you’re looking for a quick script, need an online medical certificate, or want advice on managing a health condition, this blog breaks down the true costs, Medicare rebate options, and how services like Doctor Help make it simpler, faster, and often more affordable than you’d think.
What Is an Online GP Consultation?
An online GP consultation is a virtual appointment with a licensed, Australian-registered doctor, delivered via secure telehealth platforms. Just like a clinic visit, your GP can:
- Discuss symptoms or chronic conditions
- Issue prescriptions
- Refer you to a specialist
- Provide a medical certificate for work or school
- Offer mental health support
- Manage repeat scripts and checkups
The only difference? You can do it from your couch, without commuting, waiting rooms, or lost time.
Just so you know–in Australia, GPs must be registered with AHPRA (Australian Health Practitioner Regulation Agency) to legally consult via telehealth.
So, What’s the Cost of an Online Doctor in Australia?
The cost of an online medical doctor consultation in Australia depends on a few factors:
1. Type of Service
- Simple consult or repeat script: from $20–$40
- Medical certificate request: around $25–$35
- Mental health consult or care plan: usually $80–$120 (Medicare rebate may apply)
- Specialised or extended consults: up to $150+ depending on provider
2. Provider or Platform
Each platform sets its own fees. Some bulk bill, others charge a flat rate. Websites like Doctor Help, for example, offer:
- GP appointments from $35.99
- Online medical certificate from $14.99
- Instant scripts from $25.99
3. Medicare Eligibility
If you have a valid Medicare card, many online GP consults are rebated, depending on:
- Your location (rural vs. metro)
- If you’ve seen that GP in-person within 12 months
- Type of service (mental health, chronic care, etc.)
Online GP Consultation vs. Traditional Clinic: What’s the Value?
| Feature | Online GP Consultation | Traditional In-Clinic Visit |
| Cost | From $35–$120 | $70–$150+ (for private billing) |
| Travel time | None | 20-60 mins average |
| Wait time | Shorter or same-day available | Often 3-7 days wait for appointments |
| Script or certificate | Delivered digitally via email/SMS | Collected in person |
| Convenient | Yes | No |
Many patients find the convenience and affordability of online care a game-changer, especially those with kids, shift work, mobility challenges, or chronic conditions.
Why Are Online Doctors More Affordable?
Many Aussies are surprised to learn that online doctor consultations are often cheaper than traditional in-person appointments. Here’s why:
- No clinic overheads: Less infrastructure = lower fees.
- Time-efficient: Shorter consults, more streamlined care.
- Digital forms & workflows: Fast processing, no paper or admin delays.
Can I Get a Medicare Rebate for Online Medical Consultations?
Yes, but it depends on the type of consult and whether you meet Medicare’s criteria.
Medicare rebates are usually available when:
- You’ve seen the GP in person in the last 12 months
- The consult is for a valid medical reason (e.g. mental health, chronic illness, repeat scripts)
- The GP bulk bills or your platform supports rebates
For example, if your telehealth provider offers Medicare claims for mental health treatment plans, you may pay $120 upfront, but get back up to $100.20, leaving an out-of-pocket of just $19.80.
Always check with the provider if the consult is bulk billed or if Medicare rebate claims are submitted automatically.
What’s Included in the Price?
When you book an online GP consultation with Doctor Help, you’re not just paying for a 5-minute call. You’re getting:
- A licensed Australian GP (AHPRA-registered)
- Private, encrypted video consultation
- Access to prescriptions or referrals
- Follow-up instructions via secure patient portal
That means you can ask questions, get medical advice, and even access weight loss scripts, mental health plans, or referrals, without stepping into a clinic.
What About Online Medical Certificates?
One of the most common requests is for a medical certificates online and yes, this can be legally issued by a doctor via telehealth, as long as:
- The doctor assesses your condition appropriately
- The certificate includes the GP’s name, provider number, and clinic details
- It complies with Australian employment laws
Cost:
Doctor Help offers online medical certificates from $14.99 and they’re legally valid, issued by real Australian doctors, and emailed to you instantly after your consultation.
These can be used for:
- Sick leave
- Work leave
- Stress leave
- Carer’s leave
- School or university absences
Legally valid across Australia if issued by a registered GP.
Also read: How to Get Online Medical Certificate In Australia Instantly?
Are Online GPs as Good as In-Person Consults?
Short answer: Yes, for most general medical concerns.
Online GPs can safely and effectively manage:
- Respiratory symptoms (cold, flu, COVID)
- Skin issues (rashes, acne, eczema)
- Prescriptions and repeat scripts
- Medical certificates
- Mental health support & referrals
- Chronic condition management (diabetes, asthma, PCOS, etc.)
- Weight loss plans and prescription weight loss medication
While telehealth is perfect for common, non-urgent medical needs, there are times you should see a GP in person or go to hospital. These include:
- Chest pain, breathing difficulties
- Severe pain or injury
- Medical emergencies
- Situations where a physical exam is essential
A good telehealth platform will advise you clearly if your concern needs in-person care.
Read our Guide To Access General Practitioners After Hours In Australia.
Who Is Online Healthcare Best For?
Online medical doctor consultations are ideal for:
- Busy professionals and parents
- Remote or rural patients with limited access
- Students needing certificates
- Australians managing chronic conditions who need regular reviews
- Anyone seeking privacy or faster access to care
It’s especially helpful for patients needing:
- Online GP consultations for script renewals
- Telehealth weight loss support
- Mental health care plans
- Follow-ups after previous appointments
Final Thoughts: Is Online Medical Care Worth It?
In most cases, absolutely.
You’ll pay less, wait less, and stress less–without sacrificing quality.
The average cost of an online doctor consultation in Australia ranges from $35 to $120, depending on service type and eligibility for rebates. With growing demand, telehealth is no longer a backup–it’s a frontline option for thousands of Aussies managing their health on their terms.
Whether you need a script, referral, medical certificate, or just a quick check-in, you can count on Doctor Help – your go-to service for connecting with a trusted online doctor Australia-wide.
References:
Australian Government Department of Health, Disability and Ageing. (2025, April 8). Telehealth. https://www.health.gov.au/topics/health-technologies-and-digital-health/about/telehealth
Revised telehealth guidelines now in effect. (2023, September 1). Medical Board of Australia. https://www.ahpra.gov.au/sitecore/content/Medical/News/2023-09-01-Revised-telehealth-guidelines-now-in-effect.aspx
Australian Digital Health Agency. (n.d.). Telehealth. https://www.digitalhealth.gov.au/initiatives-and-programs/telehealth
